IT Helpdesk Support

IT HELPDESK SUPPORT

Job Summary / Purpose:

The Business Development Manager will play a vital role in planning and delivering new Services/ Clients through a variety of strategies to support the growth and expansion of In1Go Technologies Portfolio. You are a hunter; a dynamic and results-driven individual in the Business to Business sales arena, who thrives in a competitive environment. Your role, as Business Development Manager, is to utilize your professional selling skills to generate leads, cultivate client relationships and to offer innovative solutions. You will be assigned to one of the vertical market- logistics, transportation, warehousing.

Responsibilities:

• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.

Qualifications:

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science or relevant field.

Company Overview

In1Go Technologies, Inc. is a progressive project management/ software development firm specializing in a wide range of value solutions in supply chain, distribution management, and location-based services leveraging state of the art technologies.

We provide Dispatch and Delivery Systems, Mobile Ordering Systems, Warehouse Management Systems, Sales Management Tools, GPS Hardware, Digital Maps, Thermo Sensor, Territory Route Optimization Tools, Systems Integration, etc.

Our clientele base includes both local and overseas firms ranging in industries from Manufacturing, Consumer Goods, 3PLs, Pharmaceuticals, to Banks / Security Firms. We offer a suite of internet enables solutions including applications and systems software. We work together and represent high technologies companies that are in the forefront of the fields that they are in like Omnitracts LC, HERE Maps, Magic Software. We undertake projects ranging from Re-engineering, Business Operations, Web Enabling, and Support Center Operations. Our software development infrastructure is based in Manila, Philippines with representative offices across the country and in Singapore and Canada. We are focused on implementing strategic solutions based on internet technologies and software services for improving business processes & making it cost efficient and effective.

Mission Statement:

Our purpose is to provide expert assistance for companies, regardless of size, to secure very strong positions within their categories by leveraging technology and optimizing resources, such that their success mirrors that of ours.

We will do so by providing unparalleled and customized services for market intelligence, such as supply chain optimization, location-based services, mapping and social media monitoring among others. Specifically, we will accomplish this mission by undertaking the following in order to achieve continuous, sustainable, quality growth:

PEOPLE – Be a great place to work where people are inspired to the best they can be.

PROCESSES – Adapt best in class methodologies and continuously push boundaries to make this process better.

PROFIT – Maximize long-term return to share-owners while being mindful of our overall responsibilities

PRODUCTIVITY – Be a highly effective, lean and fast-moving organization

Vision Statement:

At In1Go, we strive to be a premier technology partner to companies, create added value for them and make a difference in their business through continuous innovation.

Our Culture:

Our close family corporate environment is cemented by our core values:

Respect
Success
Teamwork
Entrepreneurship
Loyalty
Service

Additional  Company Information