CONQUERING THE LAST MILE

In the realm of Supply Chain Management, does the end justify the means? While the Last Mile is said to be at the tail end and as it is, the face of the businesses to the customer – neglecting the significance of having an overall, integrated system behind it would have a direct impact on quality and sustainability of the business in the long run. Nothing should be left to chance.

As big and established players continue to innovate and look beyond last mile fulfilment, smaller players will continue to require supply chain execution integration. “Competition gets tougher and challenging nowadays more than ever, not only on the business, but the technology side as well. We are seeing phenomenal and rapid transitions.” says Ramon Garcia, President of In1Go Technologies, Inc. (In1Go). The need to have an organized, orchestrated, and seamless flow of information and processes from procurement to the “last mile” delivery to customers is paramount. This convergence remains a goal for many enterprises to date – industry and technology experts such as In1go helps organizations to achieve this. In order to get that perfect smile in the last mile, organizations should be able to sync all information across all its various systems and supply chain process stages below to provide absolute visibility and render superior customer service:

ORDERING & SCHEDULING

With an Order Management System (OMS) feature such as In1Go’s – CentrixMobile Ordering System (CMOS) as a starting point, delivery scheduling capability plays a significant part for last mile fulfilment.

Scheduling order deliveries at point of sale while considering delivery costs as well as existing routes need to be synchronized with inbound lead times and outbound route plans. Enhanced collaboration with customers are achieved with capabilities such as events management and alerts.

ROUTE PLANNING & OPTMIZATION

The heart and soul of last mile delivery. Idea is to maximize available resources and along the way uplift service levels while lowering cost of operations. Technology has since evolved and made a significant impact in supply chain management as we now have enablers such as Roadnet software from In1Go to help enterprises achieve this with ease and remarkable speed. Obtaining more deliveries utilizing fewer vehicles driving at lesser distance or close proximities would be the ultimate objective.

DISPATCH MANAGEMENT

Having a solid and stable process in the movement of goods from Fulfillment Centers (FC) and Distribution Centers (DC) to their delivery destinations translate to efficient and productive operations. Tools such as 1Go Logistics provide for a collaborative, web-based Loadboard and Yard Management portal where the entire team converge – Warehouse, Dispatch tower, fleet, haulers, carriers, shipper, and all other units responsible for order fulfilment. The system provides real-time collaboration including chat facility, delivery updates, and vehicle tracking.

DRIVER ALLY

We live in a connected world now more than ever. Mobile devices such as laptops, phones, and tablets enable far more collaboration and real-time interaction between drivers and across the entire delivery team. Fleet management applications such as CentrixMobile Delivery Information System (CMDIS), a mobile platform integrated into Loadboard/Yard Management systems locate and monitors all driver activities (Arrive Location, Enter Dock, Loading, Unloading, Exit Dock, Depart Location). This application is capable of pre-scheduling and pre planning routes, likewise, capturing electronic signatures (Proof of Delivery), all in real-time. The system utilizes HERE maps for navigation and routing.

RETURNS & REVERSE LOGISTICS

Taking on the path towards a perfect delivery, it pays to be prepared for the unexpected. A typical scenario would be returned orders and items coming from the customer and are then put back in to your supply chain. Having a solid and tightly integrated system would certainly make operations highly effective and efficient.

In the realm of Supply Chain Management, does the end justify the means? While the Last Mile is said to be at the tail end and likewise known as the face of the businesses to the customer – neglecting the significance of having an overall, integrated system behind it would have a direct impact on quality and sustainability of the business in the long run. Nothing should be left to chance.

In1Go helps organizations establish a clear roadmap towards effective and efficient supply chain management processes and systems focused on visibility, optimization, and synchronization across the entire operations to achieve absolute supply chain execution excellence. “The game is changing – it’s time to level up, or be left behind.”, adds Garcia

In1Go Technologies, is an IT Services and BPO company providing a range of value solutions specializing in project management, salesforce management and distribution automation, location based services/marketing, supply chain and marketing enablers. We offer a suite of internet-enabled solutions including applications and systems software. We undertake projects ranging from Re-engineering, Business Operations, Web enablement, Application development, and BPO Operations.

Our software development infrastructure is based in Manila – Philippines with representative offices across the country, in Canada and Singapore. In addition to software development we offer internet solutions, call center infrastructure and services as required by our clients.

We are focused on implementing strategic solutions based on internet technologies and software services for improving business processes & making it cost effective. Visit us at www.in1gotech.com or email [email protected] and find out how your business can leverage on our products & services.

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CONQUERING THE LAST MILE